Customer Order Management – Onsite (Urgent Need)

Position : Customer Order Management – Onsite (Urgent Need) Location : Vernon Hills, IL Duration : 5 Months 1st Shift Total Hours/week : 40.00 Client : Medical Devices Company Job Category : Professional Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT Pay rate: $29/hr

On-site.

Job Description

• High School Diploma.
• Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues.
• Coordinates problem resolution with alternate sources.
• Offers customers alternatives based on available tools and information.
• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.
• Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems).
• Good communication and organizational skills.