CUSTOMER-ORIENTED TECHNICAL SUPPORT SPECIALIST

We are looking for a customer-oriented Technical Support Specialist to manage the receipt, follow-

up, and resolution of technical issues. The successful candidate will be responsible for handling

customer enquiries, providing first-level technical support, coordinating repairs, and ensuring the

proper administrative and operational management of technical incidents.

The position requires strong organizational skills, technical communication abilities, and effective

coordination with different internal departments.

MAIN RESPONSIBILITIES AND FUNCTIONS:

· Provide telephone and email support to customers regarding technical questions or issues.

· Perform initial analysis and basic troubleshooting of technical incidents.

· Resolve first-level technical issues remotely (by phone or email).

· Record and follow up on incidents in the management system.

· Coordinate collections, shipments, and logistics related to repairs.

· Manage and follow up on equipment pending repair.

· Prioritize and coordinate the technical workshop's work queue.Maintain ongoing

communication with customers regarding the status of incidents and repairs.

· Coordinate with the Finance Department regarding:

o Preparation and sending of quotations.

o Management of approvals.

o Issuing of invoices.

· Provide administrative support related to the technical service.

· Escalate complex technical issues to the appropriate technical team.

5. IDEAL JOB PROFILE:

· Technical qualification or training in electronics, biomedical engineering, IT,

telecommunications, or a related field.

· Previous experience in technical customer support or a technical support service (SAT).

· Strong verbal and written communication skills.

· Ability to organize and manage multiple technical incidents simultaneously.

· Proficiency in office software and ERP/CRM systems.

· Customer-oriented mindset and strong problem-solving skills.

· English language

Sueldo: A partir de 21.000,00€ al año

Ubicación del trabajo: Teletrabajo híbrido en 08025 Barcelona, Barcelona provincia