Customer Outreach Representative – Entry Level

Customer Outreach Representative – Temporary

Location: Plano, TX
Employment Type: Temporary

Hours: Monday - Friday 8 - 5.

Work location: in office.
Compensation: hourly rate + commission opportunity

Position Summary

Wasp Barcode Technologies is seeking a motivated and personable Customer Outreach Representative to connect with existing and former customers who have not recently purchased from us. The primary focus of this role is to understand the customer’s experience, learn why they may not have made a recent purchase, identify potential sales opportunities, and schedule product demonstrations when appropriate. This is a temporary position, no benefits are available.

This is an entry-level position that is ideal for someone who enjoys talking with people, asking questions, listening to feedback, and identifying opportunities. The successful candidate will be comfortable making a high volume of outbound calls and will approach each conversation as an opportunity to learn about the customer and provide helpful information.

Essential Duties and Responsibilities

• Make outbound calls to customers and former customers who have not recently purchased from Wasp.
• Engage customers in friendly, professional conversations to understand:
• Whether they are satisfied with their current products or services.
• Why they have may not have purchased .
• Whether their business needs have changed.
• Whether they are using another product or solution.
• Whether there are current or upcoming needs that Wasp may be able to address.
• Identify potential sales opportunities and appropriately qualify customer interest.
• Schedule product demonstrations or appointments for interested customers.
• Provide basic information about Wasp products and services and direct customers to the appropriate sales representative when additional assistance is needed.
• Accurately document customer feedback, call results, opportunities, and follow-up activities in the company’s CRM or other designated system.
• Follow up with customers as appropriate based on the conversation.
• Meet established daily and weekly activity goals.
• Collaborate with the sales team by providing relevant customer feedback and qualified opportunities.
• Maintain a professional and positive representation of Wasp in every customer interaction.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Comfortable making outbound telephone calls and speaking with customers.
• Friendly, professional, and confident personality.
• Ability to ask questions, listen carefully, and engage customers in conversation.
• Strong attention to detail and ability to accurately document information.
• Basic computer skills and ability to learn CRM and other business systems.
• Self-motivated and comfortable working independently.
• Previous sales, customer service, call center, or telemarketing experience is helpful but not required.

What We’re Looking For

The ideal candidate is someone who is:

• Comfortable talking with people they have never spoken with before.
• Curious and genuinely interested in understanding the customer's experience.
• Persistent without being overly aggressive.
• Able to turn a conversation into an opportunity when appropriate.
• Organized and able to manage multiple follow-ups.
• Motivated by goals and the opportunity to earn additional compensation.

Compensation

Hourly rate plus a small commission opportunity for qualified sales opportunities and/or completed demonstrations.

Temporary Position

This is a temporary position designed to support a targeted customer outreach initiative. The anticipated duration of the assignment will be communicated during the hiring process.

This position is required to be in the office 5 days per week in Plano, Texas - 75074. (It is NOT a hybrid or remote position.)

Commitment to Diversity and Inclusion

Wasp Barcode Technologies is committed to ensuring an inclusive work environment where all individuals can thrive. We seek to attract, develop and retain diverse talent who reflect the customers we serve, and we strongly encourage all qualified candidates to apply.

Equal Opportunity Employer

Wasp Barcode Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Pay: $19.50 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid training

Application Question(s):

• Do you live a commutable distance to Plano, TX 75074
• Will you accept a temporary position?
• Do you require visa sponsorship to legally work in the USA?

Work Location: In person