Customer Process Engineer (Bayan Lepas)

About the role

A Customer Process Engineer serves as the critical technical bridge between TE Connectivity and its customers, supporting the integration of TE's connector, cable, cartridge, and power products into customer manufacturing environments while driving customer satisfaction, resolving assembly and production challenges, and providing process expertise throughout product development, trial runs, and mass production.

Key responsibilities

• Establish key customer care abouts and contributes & reviews the product requirements
• Conducts joint design reviews between TE and customers during product development cycles to ensure product specifications are properly defined
• Develop expertise in how TE products are applied based on Customer's manufacturing processes and translate customer's assembly process to TE product design teams
• Assist with crafting TE Application Spec documents and collaborate early and align with customers on TE's final Application Spec
• Conducts signoff review between TE and Customer for NPI products
• Works with TE engineering to integrate customer application parameters into TE product and application specifications
• Creates application notes, training materials, or documentation to help customers understand how to use TE products and provides product application training
• Provides internal training to TE product and FAE groups showing new process technologies that our customer base is utilizing or experimenting with
• Assists customers with Test methodologies to test TE products and ensures TE test methodologies are consistent with Customer's requirements
• Provides onsite support during multiple NPI stages and ensures feedback is provided to TE design engineers

About you

• Engineering in degree / master background preferred
• Minimum of 5 and above years of relevant working experience
• The candidate must be fluent in Mandarin to effectively communicate with customers from China. Proficiency in English is an added advantage.
• Experience with design reviews, tolerance analysis and root cause problem-solving
• Experience in PPAP and production startup
• Ability to assist the Quality group in understanding potential areas of concern and the ability to relay data back to the product design teams
• Knowledge of regulatory and compliance standards related to interconnect
• Proficiency in Creo, Ansys and test lab equipment
• Must understand the SMT processes, pick and place equipment, robotics, cable routing and general PCB processes and procedures
• Ability to assess and collaborate with customer manufacturing teams during product design phase
• The position requires extensive travel within Penang customer sites, Johor, and Southeast Asia, particularly Thailand
• Candidates with experience in data communications, networking, server, storage or related industries will have an added advantage.