Customer Process Engineer (Mandarin Speaker)

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

As a Customer Process Engineer (Mandarin Speaker), you will be responsible for...

• Communicating technical concepts effectively to both technical and non-technical audiences and collaborating with global internal teams and customers.
• Establishing key customer care-abouts and contributing to and reviewing product requirements.
• Conducting joint design reviews between the company and customers during product development cycles to ensure product specifications are properly defined in line with design objectives.
• Working with local FAE and product engineering teams on new concepts.
• Developing expertise in how company products are applied based on customers’ manufacturing processes, translating customer assembly processes to company product design teams, assisting in developing company Application Spec documents, collaborating early with customers to align on the final Application Spec, and conducting sign-off reviews between the company and customers for NPI products.
• Working with company engineering teams to integrate customer application parameters into product and application specifications.
• Creating application notes, training materials, and documentation to help customers understand how to use company products, and providing product application training.
• Providing internal training to company product and FAE groups on new process technologies that customers are utilizing or exploring for future development.
• Assisting customers with test methodologies for evaluating company products and ensuring that company test methodologies are consistent with customer requirements.
• Providing on-site support during multiple NPI stages.
• Ensuring feedback is provided to design engineers.
• Applying knowledge of SMT processes, pick-and-place equipment, robotics, cable routing, and general PCB processes and procedures.
• Assessing and collaborating with customer manufacturing teams during the product design phase.
• Troubleshooting technical issues that customers encounter with company products during trials and production.

What you already have...

• BS or MS in Mechanical Engineering required, 6-10 years of experience – design/field.
• Fluent in Mandarin, English will be an added advantage.
• Experience with design reviews, tolerance analysis and root cause problem-solving.
• Experience in PPAP and production startup.
• Ability to assist the Quality group in understanding potential areas of concern and the ability to relay data back to the product design teams.
• Knowledge of regulatory and compliance standards is related to interconnect.
• Proficiency in Creo, Ansys, and test lab equipment.
• Must be able to travel within South Asia mostly.