Customer Product Co-Ordinator - Export

Job Title: CPC - Export

1 Position

Location: South Wales

Scope of the Role:
Reporting directly to the Head of Commercial - Export, the Customer Product Co-ordinator plays a critical supporting role in the development and delivery of product ranges that meet both DGUK and customer expectations, in line with agreed specifications. As a key link between cross-functional teams; including Product, Merchandising, Commercial, Design, Manufacturing, Far East Sourcing, Shipping (UK) and Supply Chain - the Customer Product Co-ordinator helps ensure that projects are delivered on time and in full, supporting the achievement of commercial objectives such as sales targets, margin goals, and critical path timelines. This role requires strong organisational skills, proactive communication, ability to multi-task, learn new skills and a passion for product – both Existing and New Product development. The ideal candidate will stay informed on category trends, product innovation, and customer insights, using this knowledge to support the Export team in driving compelling and commercially successful ranges across DGUK’s customer base. The successful candidate will be customer focused and must take proactive ownership & accountability for agreed actions via direct communication with the customer and internal teams. This is an action orientated role which will require energy, passion and pace to be successful.

Key Duties and Responsibilities:

• Completion of product matrix/specifications from information supplied by Export Cat manager, Head of Commercial – Export, supplier and customer.
• Obtain quotations via our 3rd party sourcing and DG UK sites.
• Review quotations against previous information and knowledge of product and challenge where necessary.
• Support Export Cat Manager and Head of Commercial – Export, with customer specification completion, documentation, contracts, customer portals.
• Responsibility and 1st point of contact for of all enquiries for specific customers and product categories as well as supporting the Export team on all Export customers and product categories.
• Prepare costing models and costing scenarios to review with Export cat manager and Head of Commercial – Export, before being sent for management approval.
• Completion and maintenance of critical path tracker, new line forms, license tracker, online portals, commercial trackers, ensuring that all relevant parties are informed when changes occur
• Raise preauthorisation forms to ensure materials are ordered in line with critical path deadlines.
• Arrange sign off meeting for all products as required by Critical path and ensure all job bag sign offs are completed and approved.
• Creation of packaging briefs and working with studio and repro team to ensure all customer requirements are met. Submit to customer for approval and ensure any amends are carried out. Ensure final sign of packaging is completed in line with critical path deadlines, both internally and with the customer.
• Ensure relevant licence & FSC product approval is obtained in a timely manner before production and packaging sign off.
• Project meetings – Attend Costco Wrap project meeting with DG UK Production and Operations teams and ensure any actions assigned are carried out and the team is updated.
• Attend weekly project meetings for Export customers and product categories to ensure information regarding critical path updates is shared with merchandiser, who will in turn inform the relevant parts of the business. In addition, action any assigned tasks and update all relevant parties.
• Visit production lines bi-weekly to see how production is going and see progress.
• Attend weekly capacity meeting and update on pending projects as appropriate.
• Check pre-production and production samples with Export Cat Manager and report any issues / requirements for amends from both the Export team and / or Customer. Ensure any amends are carried out correctly and in time to meet shipment dates.
• Studio – working with various teams in the studio ensuring they have the correct specification information to the cost, customer requirements, agreed specifications.
• Product development – work as part of the Export team to brainstorm and develop new ideas for products that can work for Export customers, including packaging ideas.
• Showroom preparation – work with the Export team to prepare showrooms and product ready for customer visits from export customers including Costco.
• Marketing & PR requirements – Brief to the studio and / or repro any requirements for mock up samples, photography, on-line web text, product features. Review with Head of Commercial – Export, requests for Marketing spend, ensure contracts and invoices relating to such spends are correct. Track all promotional and marketing activity and spend.
• PO’s – Review of all POs to ensure correct information such as volume, price, shipment dates are correct.
• Shipping – support Export Cat Manager in preparing despatch schedule updates for Costco and other Export customers. Ensure any issues with deliveries are advised to Head of Commercial and customer. Support Export Administrator with any information requirements and ensure relevant documentation is sent to customer on time.
• Cracker Content – review with the Export Product category manager content selection for Crackers for all Export customers.
• Global Market reports & Gap analysis – research and compilation of Export market reports for Christmas & Everyday across various product categories. Preparation of summary presentation on market, gaps in product category. Present findings to key stakeholders.

Key Skills and Attributes:

• Must be able to take proactive ownership and accountability
• A strong team player taking joint ownership for driving company initiatives and achieving company objectives.
• Excellent IT skills with a strong working knowledge of Excel, PowerPoint and Word
• Flexible approach and willing to work additional hours when the job requires to meet deadlines.
• Confident communicating with colleagues and customers via telephone, email, video call and face to face.
• Analytical skill base would be beneficial.
• Good, confident communication skills – able to communicate at all levels within the organisation including global operations.
• Must be self-motivated and driven to deliver results
• Must be able to multi-task and deal with multiple/changing priorities and be highly organised
• Ability to react to urgent situations.
• Able to work under pressure whilst maintaining accuracy and attention to detail.

About our people and the recruitment process

We’re an inclusive employer and we welcome applications from everyone!

We are guided by our values – purpose, pace, passion and people. We are committed to supporting and promoting equality and diversity and to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [email protected]

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Hengoed CF82 7SS