Customer Program Manager

Who you are

• Bachelor's degree in Engineering, Business, Program Management, or a related technical field
• 3+ years of experience managing multiple technical programs in aerospace, defense, advanced manufacturing, or another highly regulated engineering environment
• Demonstrated ability to lead cross-functional teams and influence technical and business stakeholders without direct authority
• Proven ability to influence technical decisions and align diverse stakeholders around common objectives
• Exceptional technical writing and communication skills, with experience developing customer-facing reports, reviewing technical documentation, and translating complex engineering concepts into clear, actionable communication
• Excellent commercial and financial awareness, with experience framing decisions in terms of cost, timing, risk and performance
• Experience with additive manufacturing, advanced manufacturing, or new product development
• Working knowledge of quality and regulatory standards such as AS9100, ISO 9001, ITAR/EAR, DFARS, or NIST 800-171
• Project Management Professional Certification (PMP)
• Knowledge of materials, manufacturing, operations and additive manufacturing standards

What the job involves

• Relativity Space pioneered large-scale additive manufacturing with our Terran 1 rocket, the largest 3D-printed object to fly
• Now a distinct business unit within Relativity, Horizon Manufacturing Technologies is advancing next-generation manufacturing for aerospace and beyond
• The team operates at the frontier of manufacturing innovation, where creativity meets capability
• This is an environment where cutting-edge R&D is put into production, industrializing advanced manufacturing capabilities to solve customer problems
• You’ll work alongside welders, robotics engineers, data scientists, and systems engineers at the intersection of hardware and software, creating an end-to-end additive manufacturing platform that serves a wide variety of applications
• From exploring new materials to unlocking faster print speeds, to designing complex, organic geometries that can’t be built any other way, it’s high-impact work that sets the foundation for the future of advanced manufacturing
• Lead complex programs from kickoff through delivery, partnering with engineering, operations, supply chain, and customers to execute against cost, schedule, and technical objectives
• Translate customer requirements and program goals into actionable plans, driving alignment across cross-functional teams and maintaining visibility into progress, risks, and dependencies
• Serve as the primary interface between technical teams, leadership, and customers, facilitating technical reviews, communicating program status, and enabling timely decision-making
• Own program execution by maintaining integrated schedules, preparing customer-facing status reports, coordinating and reviewing technical deliverables, and ensuring clear, accurate communication throughout the program lifecycle
• Own the commercial and operational success of assigned programs, maintaining accountability for budgets, forecasts, customer commitments, contract execution, schedule performance and overall program profitability
• Drive program governance by managing requirements, configuration and change control, risk mitigation, and compliance with quality and regulatory standards

Benefits

• Health, dental, and vision coverage
• Additional stipend for employee wellness
• 401(k)
• Equity
• 11 company holidays & generous PTO
• Monthly lunches, game nights, holiday celebrations, and offsite events
• Generous parental leave and provide a $10,000 stipend for fertility, adoption, and other family-building benefits
• $2,000 annual learning stipend
• Constant training opportunities, company Lunch and Learns, and access to industry conferences