Customer Program Manager - Flex PTP,Johor

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager located in Flex PTP.

Reporting to the Senior Program Manager the Program Manager role is responsible to be in-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:

• Organize, plan and direct program schedules and budgets.

• In charge of tracking relevant metrics and drive action items based on results.

• Provide help, knowledge and expertise with contract negotiations as required.

• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.

• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.

• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.

• Be the key channel of communication for customers and act as escalation in the event of customer issues.

• In charge of customer´s satisfaction reviews and corrective actions.

• Maintain current and develop additional business with customers.

• Monitor and track that project and program deliverables are met.

• Be accountable for maintaining excellent customer relations with both new and existing customers.

• Holds up production sites for projects, costs and other customer related matters through business and expertise.

The experience we’re looking to add to our team:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.

• Typically requires a minimum of 7 years of experience in program administration/management or related area.

• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.

• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.

• Accountability for the program wellness.

• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.

• Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.

• Understands the strategic impact of the function across sites.