Customer Program Manger

We are looking for an experienced Customer Program Manager to own and drive strategic customer programs from engagement and planning through execution and delivery. The role will be the primary program interface for key customers, working closely with Engineering, Product, QA, Business and Leadership teams to ensure successful delivery, customer satisfaction and long-term relationships. The ideal candidate will combine strong customer management, technical program management and people leadership skills, with the ability to manage complex programs, resolve escalations and drive outcomes across multiple teams.

Key Responsibilities

• Own end-to-end delivery of strategic customer programs, ensuring alignment on scope, timelines, quality and business objectives.

• Act as the primary point of contact for customers for program execution, progress, risks, dependencies and escalations.

• Build and maintain strong relationships with customer stakeholders, senior leadership and key decision-makers.

• Translate customer requirements and business priorities into clear execution plans for internal teams.

• Partner with Product and Engineering teams to drive roadmap alignment and successful delivery.

• Lead program planning, governance, milestones, resource planning, dependencies and risk management.

• Proactively identify delivery risks and drive mitigation plans before they impact customers.

• Manage customer escalations with a structured, solution-oriented approach and ensure timely closure.

• Conduct regular customer reviews, program reviews, status meetings and executive updates.

• Drive prioritization and trade-off discussions across scope, timelines, resources, quality and customer expectations.

• Track program health, delivery metrics, customer commitments and overall program performance.

• Coordinate across Engineering, Product, QA, Operations and Business teams to ensure seamless execution.

• Lead and mentor a team of Program Managers/TPMs, driving accountability and execution excellence.

• Establish scalable processes and governance mechanisms to improve delivery predictability and customer experience.

• Identify opportunities for account growth, deeper engagement and expansion in partnership with Sales/Business teams.

• Lead, mentor and develop a team of Program Managers/TPMs.

Required Skills

• 10+ years of experience in Customer Program Management, Technical Program Management, Delivery Management, Engineering Program Management or similar roles.

• Strong experience managing enterprise customers and complex technology programs.

• Proven experience in client-facing roles with senior customer stakeholders.

• Experience leading and mentoring Program Managers/TPMs or cross-functional teams.

• Strong understanding of software/product development and technology delivery lifecycle.

• Demonstrated expertise in program planning, delivery governance, risk management, resource planning and dependency management.

• Strong executive communication, negotiation and stakeholder management skills.

• Ability to manage multiple priorities and operate effectively in a fast-paced and ambiguous environment.

• Strong commercial and business understanding with the ability to balance customer needs, business priorities and technical constraints.

• Proven ability to manage escalations and drive resolution across teams without relying solely on formal authority. Preferred Skills

• Experience working with Automotive OEMs / Tier-1s, AI/ML, Connected Vehicles, SaaS, Cloud, Embedded or other complex technology products.

• Experience managing large enterprise accounts or strategic customers.

• Experience with customer-facing technology/product implementations.

• Exposure to commercial discussions, SOWs, SLAs, change requests and account expansion.

• Experience working with global customers and distributed teams.

• Familiarity with Jira, Confluence and Agile/Scrum methodologies.

Why Join Us

• Opportunity to contribute to impactful language technology projects.

• Learn and grow in the AI and speech technology domain.

• Collaborative, language-focused work environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.