Customer Program Specialist

What we do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What we offer

• Competitive package – 35-hour work week with competitive and above Award pay

• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support

• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family

• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave

• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

About the role and about you

As a Customer Program Specialist, you'll coordinate and administer a portfolio of customer and community programs that support social inclusion, wellbeing and community participation. You'll play a key role in planning, implementing, monitoring and evaluating programs while ensuring compliance with funding, governance and reporting requirements. This is an exciting new opportunity to manage a diverse portfolio of customer and community programs, working closely with customers, community partners, government stakeholders and internal teams to deliver meaningful social impact.

Programs may include initiatives such as Catalyst, Strive, Hardship Funds, Heat Resilience and externally funded partnerships that support SGCH customers and communities.

To succeed in this role, you will have be a program/project extraordinaire, community-focused replationship builder, and come with a service improvement mindset.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Coordinating the delivery of customer and community programs from planning through to evaluation.
• Managing program schedules, action plans, reporting and stakeholder communications.
• Supporting externally funded and partnership programs to meet contractual, compliance and reporting obligations.
• Coordinating governance activities, meetings, workshops, events and customer engagement activities.
• Evaluating program outcomes, monitoring risks and identifying opportunities for improvement.
• Building strong relationships with customers, community groups, government agencies and delivery partners.
• Ensuring customer voice and accessibility considerations are embedded throughout program delivery.

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How to apply

If this sounds like you, please click ‘Apply’, upload your CV and answer the application questions by 9am Friday 30 October 2026.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Please note we may establish a Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [email protected]

Essential Criteria:

• Relevant degree with relevant experience; associate diploma with substantial experience; or an equivalent combination of qualifications, specialised skills and experience sufficient to perform at this level.
• Demonstrated experience planning, coordinating, implementing and administering moderately complex customer, community, funded or partnership programs within established governance, budget and compliance frameworks.
• High-level program coordination, administration, data analysis and reporting skills, including the ability to set priorities and identify risks.
• Strong communication and interpersonal skills, with the ability to gain the cooperation of customers, colleagues, government agencies, funding bodies, service providers and community partners and provide practical advice within the role's area of responsibility.
• Sound knowledge of relevant program, funding, contractual and statutory requirements.
• Holds a current full NSW driver's licence.