Customer Programs Executive

FDH Aero is a leading global distributor of aerospace parts, fasteners, and materials, serving OEM and aftermarket customers worldwide. Through an extensive network of specialized businesses and distribution centres, FDH Aero delivers supply chain solutions that help customers improve efficiency, reduce costs, and maintain operational continuity.

Our success is built on strong supplier partnerships, exceptional customer service, and a continuous focus on quality, speed, and reliability. With a customer-centric culture and deep expertise within the aerospace industry, we support our customers with innovative solutions, dependable service, and the products they need, when and where they need them.

As a trusted partner within the aerospace supply chain, we are committed to adding value at every stage of the process and building long-term relationships with both customers and suppliers.

The Role

The Customer Programs Executive is responsible for building and maintaining strong customer relationships while providing on-site operational support to ensure effective inventory management and the timely replenishment of stock within the customer's production environment. The role combines customer engagement, service delivery, inventory management, and production line support to ensure materials are available when needed, service level agreements are met, and customer satisfaction is maintained.

Key Responsibilities

• Build trusted relationships with customer decision-makers and key stakeholders.
• Act as the primary point of contact for escalations, customer inquiries, and service-related issues.
• Lead regular business reviews and ensure alignment on priorities, expectations, and outcomes.
• Ensure services are delivered in accordance with contractual agreements, SLAs, and performance targets.
• Monitor operational performance and proactively identify risks and opportunities for improvement.
• Support on-site inventory management and production operations.
• Identify opportunities to enhance customer value and improve business results.
• Support customer retention, growth, and adoption of strategic solutions and services.
• Contribute to account planning and customer success strategies.
• Demonstrate business impact through measurable results and added customer value.
• Build strong partnerships with sales, operations, delivery, support, and leadership teams.
• Influence decision-making through data analysis and customer feedback.
• Ensure alignment between customer objectives and internal business priorities.
• Initiate improvement programs that enhance the customer experience and operational efficiency.
• Analyze trends, customer feedback, and performance metrics to identify improvement opportunities.
• Promote a culture of accountability, innovation, and continuous learning.
• Encourage collaboration, inclusion, and high performance.
• Champion a customer-centric mindset in all interactions.
• Support the team in achieving individual and organizational objectives.

Experience/Qualifications

• Proven experience in managing strategic customer relationships.
• Strong stakeholder management and communication skills.
• Experience leading complex customer engagements and managing escalations.
• Ability to influence and collaborate effectively across multiple teams and organizational levels.
• Strong analytical and problem-solving skills.
• Strong focus on customer success and operational excellence.
• Experience within large-scale service environments or managed services.
• Commercial awareness and experience with business planning.
• Experience in project management, change management, or transformation programmes.
• Good command of the English language, both written and verbal.
• Holder of a valid Category B driving licence.

Salaris: €40.000,00 - €60.000,00 per jaar

Arbeidsvoorwaarden:

• Bedrijfsopleiding

Taal:

• Engels (Vereist)

Toestemming om in Nederland te werken:

• Nederland (Vereist)

Bereidheid om zakelijk te reizen:

• 75% (Vereist)

Werklocatie: Hybride werken in Zuid-Holland