Customer Project Coordinator

We have an exciting opportunity for a full time Customer Project Coordinator to join our friendly team. Here at Kinley we pride ourselves on offering first class customer service.

Kinley is an evolving and fast-growing family company. We don’t just want to improve how things are done. We want to solve new challenges. By turning a problem on its head and exploring new, interesting ways to fix it, we continue to move forward and stay at the forefront of innovation.

As a Customer Project Coordinator with Kinley, your Primary Purpose will be managing the effective delivery of all transactional and bespoke BAU orders for Kinley.

Main responsibilities would be:

• Managing on average 20-25 custom, and small bespoke orders through Kinley, giving the best customer experience
• Managing and communication with customers regular order updates and giving the best possible customer experience.
• Carrying out Friday round ups for customers on all assigned project, where necessary
• Processing customer purchase orders accurately and efficiently.
• Ensure the project management & ordering systems are kept updated.
• Following all the projects teams processes and systems to help ensure key details are not missed when working with bespoke orders.
• Liaising with Kinley’s transport team and 3PL suppliers for creating bespoke shipments, were applicable.
• Working with logistics and procurement to effectively deliver all orders accurately and efficiently.
• Helping procurement manage 3rd party manufactures to effectively deliver day to day orders.
• Keeping the supplier forecast up to date and discussing as a team about any possible changes to the priority.
• Responsible for invoicing completed orders once project has been shipped.
• Answering incoming calls quickly.
• Complete the project budgets as the job is completed.
• Liaise and communicate with suppliers regarding the projects assigned to you

Other Responsibilities Include:

• Efficiently managing emails from customers
• Working towards the bigger picture and growth of Kinley
• Morning huddles

Performance Indicators:

• Invoicing Target
• Customer Feedback reports/NPS
• OTIF for your projects

Skills and Attributes Required:

• Friendly disposition, personable and enjoys working in a team environment
• Excellent and Positive communication skills needed
• Good standard of written and spoken English
• Ability to perform without supervision; must be able to be trusted
• High level of adaptability and willingness to perform given tasks
• Attention to detail must be good
• Key fit with the 5 Kinley values – Alignment, Trust, Humble, Hungry, Smart

This is a key role working directly with our customers. The role is office-based in East Sussex, 8am-5pm Monday to Thursday, 8am to 3pm Friday.

You will have a drive for success, be self-motivated, committed to delivering excellent service with great interpersonal skills, and someone with a high level of accuracy and attention to detail. You will be a key fit with the 5 Kinley values – Quality, Innovation, Integrity, Passion, People.

If this is you, then we would love to receive your CV!

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

• Company events
• Free parking
• Referral programme
• Sick pay

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)

Licence/Certification:

• driving licence with own transport (required)

Work Location: In person