Customer Quality & Supplier Quality (Engine Commodity) Engineer

WIRTGEN INDIA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service for road construction equipment and mining machinery incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, KLEEMANN.

We build our company with people like you. Your skills and abilities are what makes our company strong. Working together as a cohesive, quality minded team, the Wirtgen group provides our customers with the highest level of quality products, service and support.

We are seeking a Customer Quality & Supplier Quality (Engine Commodity) Engineer

**Location: WIRTGEN INDIA Pvt. Ltd., Dist Pune, 412214, Maharashtra, India

Basic Requirements:**

• Educational Qualification: Diploma / BE (Mech / Auto / Production / Industrial)
• Age: 25- 30 Years
• Experience: 5- 10years

Purpose of the Job:

• Develop customer focused approach in the organization by resolving field complaints in timely man-ner.
• Drive to enforce the actions and processes to delivering robust and reliable products to the custom-ers
• Drive initiatives within CFT team to develop customer centric approach.
• Manage customer issue data (MIS) acquisition, stratification to develop useful reports
• Monitor and own Warranty cost and Warranty cost recovery from suppliers
• Be a major interface with field support team and co-ordinate other plant functions as appropriate

Scope of Work & Accountabilities: Customer Quality

• Systematically analyze the field issues and drive root cause analysis & corrective actions
• Monitor effectiveness of resolved issues through audits
• Analyze warranty cost & initiate actions on top contributors to reduce Cost of Poor Quality
• Drive initiatives for product reliability improvement
• Supplier and assembly line process improvements in view of field failures
• Connecting with customers and field service team through job site visits and acquire feedback
• Be a communication media between operations and field support teams
• Tracking field feedback of newly launched products and resolving teething issues with sense of ur-gency
• Supplier visits in view of field issue resolution
• Carry out audits / inspections and have a structured way of resolving of problems
• Drive Warranty Cost reduction initiatives within plant and Warranty Cost recovery from suppliers

Supplier Quality : Engine Commodity

• Ensure incoming quality and supplier compliance
• Drive supplier CAPA and audits
• Conduct supplier reviews and development programs
• Support new supplier development and PPAP approvals
• Drive process improvements at supplier and plant level
• Initiate product reliability projects and poka-yoke solutions
• Drive Improvement in supplier quality performance
• Communicate, review & monitor Supplier performance. Proactive & reactive audits
• Identify & execute CFT projects for product reliability improvement.
• Continuously connect with internal & external customers and action on feedback

Authorities

• Control the production lines, in coming goods and process in view of field issues
• Assign type of warranty (primary, consequential, good will) based on technical analysis
• Dispatch hold / contain stock machines
• Intitiate and drive CFT Projects for field issue resolution
• Proactive / reactive filed visits, meet customers and understand Voice of Market
• Recommend / suggest design / process improvements during NPI with knowledge of historic field issues

Skills / Competencies required:

• Understanding of Construction Equipment industry w.r.t. Customer base & expectations, operator behaviors, decision making criteria and perception management
• Planning, organizing and priortarization of tasks. Follow up and follow through
• Able to communicate and convience urgency of field issue resolution
• Assertive & Influencing for, to and fro supports within different functions
• Technical knowledge of compactors, paving and screening machines and stackers
• Knowledge of terms related to field quality
• Ability to define, analyze and drive problem solutions
• Understanding of QMS
• Knowledge of PPAP process
• Knowledge of Proprietary suppliers / products and processes
• Co-relation analysis

Reporting Customer Quality Manager

For consideration, please submit resume to WIRTGEN INDIA Recruiting:

Submit resume