Customer Quality & Supplier Quality (Engine Commodity) Engineer

Job Summary

Customer Quality & Supplier Quality (Engine Commodity) Engineer

Location: Pune, Maharashtra, India

Requirements

• Educational Qualification: Diploma / BE (Mech / Auto / Production / Industrial)
• Age: 25-30 Years
• Experience: 5- 10years

Purpose of the Job

• Develop customer focused approach in the organization by resolving field complaints in timely man-ner.
• Drive to enforce the actions and processes to delivering robust and reliable products to the custom-ers
• Drive initiatives within CFT team to develop customer centric approach.
• Manage customer issue data (MIS) acquisition, stratification to develop useful reports
• Monitor and own Warranty cost and Warranty cost recovery from suppliers
• Be a major interface with field support team and co-ordinate other plant functions as appropriate

Scope of Work & Accountabilities

Customer Quality

• Systematically analyze the field issues and drive root cause analysis & corrective actions
• Monitor effectiveness of resolved issues through audits
• Analyze warranty cost & initiate actions on top contributors to reduce Cost of Poor Quality
• Drive initiatives for product reliability improvement
• Supplier and assembly line process improvements in view of field failures
• Connecting with customers and field service team through job site visits and acquire feedback
• Be a communication media between operations and field support teams
• Tracking field feedback of newly launched products and resolving teething issues with sense of ur-gency
• Supplier visits in view of field issue resolution
• Carry out audits / inspections and have a structured way of resolving of problems
• Drive Warranty Cost reduction initiatives within plant and Warranty Cost recovery from suppliers

Supplier Quality : Engine Commodity

• Ensure incoming quality and supplier compliance
• Drive supplier CAPA and audits
• Conduct supplier reviews and development programs
• Support new supplier development and PPAP approvals
• Drive process improvements at supplier and plant level
• Initiate product reliability projects and poka-yoke solutions
• Drive Improvement in supplier quality performance
• Communicate, review & monitor Supplier performance. Proactive & reactive audits
• Identify & execute CFT projects for product reliability improvement.
• Continuously connect with internal & external customers and action on feedback

Authorities

• Control the production lines, in coming goods and process in view of field issues
• Assign type of warranty (primary, consequential, good will) based on technical analysis
• Dispatch hold / contain stock machines
• Intitiate and drive CFT Projects for field issue resolution
• Proactive / reactive filed visits, meet customers and understand Voice of Market
• Recommend / suggest design / process improvements during NPI with knowledge of historic field issues

Skills / Competencies required

• Understanding of Construction Equipment industry w.r.t. Customer base & expectations, operator behaviors, decision making criteria and perception management
• Planning, organizing and priortarization of tasks. Follow up and follow through
• Able to communicate and convience urgency of field issue resolution
• Assertive & Influencing for, to and fro supports within different functions
• Technical knowledge of compactors, paving and screening machines and stackers
• Knowledge of terms related to field quality
• Ability to define, analyze and drive problem solutions
• Understanding of QMS
• Knowledge of PPAP process
• Knowledge of Proprietary suppliers / products and processes

Reporting

• Reporting Customer Quality Manager

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.