Customer Quality

The Dealership & Aftersales services

• Dealership’s DID (Dealer Issue Detection) received through system
• Dealership’s WC (Warranty Claim) received through system
• Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system
• Build excellent working relationship with all major stakeholders.
• Respect work standards and contribute to continual improvement of Product quality
• Detect, Analyze, facilitate and categorize the customer defects to create Technical

Issues.

• Address Technical Issues to the right function with correct priority to reach 3MIS &

12MIS targets.

• In depth investigation of safety issue, with speed and according to the rules.
• Request, ensure failed parts from dealer reach the plant quality, design & supplier

for failure analysis

• Lead Pre-Analysis meetings with key stakeholders for Field issues coming from

market

• Facilitate Crisis meeting to alert the management in case of safety, media or legal

risks.

• Conduct weekly regular rituals with key stakeholders / regions on common topics.
• Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of

non-conformity relating to Product, Processes and System.

• MS Excel
• Power point
• Outlook
• 7QC tools & 8D
• Root cause analyssis techniques
• Failure data analysis
• Improving the Product Quality by controlling 3MIS & 12MIS failure trend

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.