Customer Quality Department Operator

Description Whether you are just starting in your career or are an experienced Call Center Representative, Schumacher Auto Group is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Schumacher Auto Group today!

The Customer Quality Department Operator is responsible for handling incoming calls from potential and existing customers, providing information about vehicles, scheduling service appointments, answering questions about financing, and generally promoting the dealership's products and services through phone interactions, aiming to drive sales and customer satisfaction.

Essential Job Responsibilities

• Handles incoming calls for all departments of all Schumacher dealerships.
• Answers all calls professionally.
• Transfers to correct departments.
• Takes messages as necessary and promptly emails internal employees as needed.
• Answers clients questions such as directions, days/hours of dealerships and other.
• Attends brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
• Sits and actively answers calls for long periods of time.
• Other duties as assigned by supervisor.

Job Requirements

• High School diploma or equivalent.
• Experience providing quality customer service.
• Ability to read and comprehend written instructions and information in English.
• Able to work independently and manage time efficiently.
• Excellent communicator to support relationships with all employees, clients, visitors.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Schumacher Automotive Group Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach area, and exceptional team members. We have a strong focus on putting our customers and community first in everything we do.