Customer Quality Engineer

• Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
• Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
• Coordinate and support internal operational processes and activities related to quality assurance and quality control.
• Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
• Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
• Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
• Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).
• Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.
• Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.

Education

• Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field.

Working Experience

• Minimum 3–5 years of hands-on experience in Quality Management System (QMS) and QA/QC functions within a manufacturing environment.
• Experience in handling customer quality matters and leading QA/QC activities.
• Knowledge and exposure to ISO 9001 quality management systems.
• Familiar with QA/QC tools and methodologies such as 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA.
• Experience in leading quality improvement initiatives and achieving quality performance targets will be an added advantage.

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills with the ability to interface effectively with internal and external stakeholders.
• Good problem-solving and analytical skills.
• Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively in a team environment.
• Good written and verbal communication skills in English.
• Strong teamwork, coordination, and customer management skills.