Customer Quality Engineer

该职位来源于猎聘 The Role

• Cultivate strong relationships and partnerships with customers to drive for customer confidence and loyalty in AMD products and processes
• Manage and improve customer quality scorecards and expectation.

On site customer visits to facilitate quality issue resolving and build up relationships with customers

• Be the focal point of contact in technical liaison between the customer and AMD engineering communities;

To facilitate technical meetings, by pulling in the necessary resources in order to bring a solution to the customer problem

• Management of customer complaint process; review, approve and submit FA RMA reports; own FA RMA closure and acceptance by customers
• Approve quality RMA customer complaint resolution; drive RMA investigation, analysis, corrective action, preventive action, and implementation
• Provide customer audit, internal audit support and coordinate with corporate quality organization. Coordinate to provide information of new product qualification for our sales, distributor and customers
• PCN, PDN customer communication. THE PERSON:
• Ability to contribute in a team environment, action oriented, strong drive for results, and good influencing skills
• Matured individual who is resourceful and independent as well as possess good problem solving, interpersonal, and communication skills; Flexible to travel whenever is required.
• familiar with IC failure modes and IC application to electronics systems; experience in X86 or FPGA quality and application support is a plus KEY RESPONSIBILITIES:
• Improve the customer quality experience.
• Manage the customer quality expertise.
• Collect customer quality input( customer voice) and feedback to factory. PREFERRED EXPERIENCE:
• Good skill of person communication using Chinese (most important) or internal communication though English (usually it is writing)
• Person with customer facing experience.
• Person with X86 or PC develop and debug experience
• Knowledge of semiconductor
• Experience to work with customer for the Claim of refund or material return is pluS ACADEMIC CREDENTIALS: Bachelor's Degree (B.S.) in Electrical Engineering, Electronics Engineering, Computer Science or a related field.

LOCATION: Beijing