Customer Quality Engineer

Job Responsibilities :

• Generate Quality Checklist per respective customers and other documents related to quality
• Establish and review customer PPAP, Quality Plan/ Process Flow and Management
• Plan (PMP) to meet customer requirements and conduct periodical review of Quality
• Plan/PMP Coordinate periodical FMEA review.
• Generate shop floor control system routing, BOM and shop floor related control matters.
• Coordinate component and circuit card assembly (CCA) purges.
• Drive root cause analysis, corrective and preventive actions for customer feedback
• Certify and perform as customer Designated Quality Representative (DQR)
• Lead the team to handle all quality excursions independently, and take effective actions on time
• Oversee the product & material quality from NPI to mass production
• Develop the quality control plan for respective area (material/process/product)
• Monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier.
• Develop and maintain internal quality system, procedures, work instructions and workmanship standards
• Lead process/product/system/supplier audit and improvement actions follow up (Industry standards (e.g. ISO) / Compliance audit  / Safety audit etc).
• Follow up the EC (Engineering Change), SPCN (Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
• Coach junior quality staff to improve their quality knowledge.
• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

Job Requirements :

• Degree in Engineering or equivalent

• Have strong knowledge and experience in SMT processses, PCBA and HLA

• Strong knowledge of quality tools, ISO and IPC 610 standards

• Strong knowledge of product and manufacturing processes

• Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality, on-time delivery and profitability of the unit

• Knowledge of quality tools such as FMEA, PMP, SPC, 8D methodology, 7QE tools, 5Whys analysis etc.

• Knowledge of Six sigma and Lean Kaizen.

• Ability to effectively communicate with a wide variety of internal and external customers