Customer Quality Engineer

该职位来源于猎聘

• Receiving DC02&DC03 customer complaint in SAP which is forwarded from TS
• Handling complaint in SAP with timely manner, then process complaint to next step.
• Coordinate cross functions to investigate and analyze the complained issues to work out solution for customer.
• Contact customer for defects handling like scrap on site, sending back and so on
• If necessary, contact customer to further check details of failures and collect more information for analysis.
• Reply investigation result and solution to customer like sending FOC parts
• Analyze complaint figures and report to stakeholders
• Hold meeting with cross functions to review complaint performance and define improvement actions.
• Fulfill other tasks which are assigned by Quality Manager Qualifications:
• More than 5 years quality field working experience, Hold bachelor’s degree with mechanical or equivalent major
• Familiar with quality 7 tools，8D reports and other quality control/improvement tools, six sigma knowledge is plus
• Excellent ability of mechanical drawing reading, familiar with GD&T
• Capable to use general measuring tools and equipment, CMM experience is preferred
• Good quality sense and troubleshooting skills, capable to solve problem with a good teamwork
• Understand QMS（eg. ISO9001） requirement
• Solid ability of MS office implementation, spoken and written English is required