Customer Quality Engineer

Role & responsibilities

• ct as the primary contact for all customer quality-related issues and concerns.
• Receive, investigate and manage customer complaints, warranty claims, field failures and returns.
• Lead 8D problem-solving and root cause analysis using 5 Why, Fishbone/Ishikawa, Pareto and other RCA tools.
• Coordinate immediate containment actions, sorting, rework and corrective actions at customer locations when required.
• Prepare and submit customer-facing 8D, RCA, CAPA and corrective action reports within agreed timelines.
• Coordinate with Production, Process Engineering, Supplier Quality, R&D and other cross-functional teams for issue resolution.
• Verify the effectiveness of corrective and preventive actions and ensure prevention of recurrence.
• Monitor customer quality metrics such as PPM/DPPM, complaints, rejection, warranty and field-failure trends.
• Participate in customer meetings, quality reviews, audits and customer visits.
• Support customer-specific requirements and ensure compliance with applicable quality standards.
• Support APQP, PPAP, PFMEA, Control Plan, MSA and SPC activities during new product development and production.
• Conduct product/process audits and ensure compliance with customer specifications.
• Review customer feedback and identify opportunities for continuous quality improvement.
• Maintain customer quality records, reports, dashboards and action trackers.
• Drive corrective actions for recurring quality problems and support defect-prevention initiatives.
• Support New Product Introduction (NPI), engineering changes and process validation activities.
• Provide regular quality performance updates to management and customers.

Preferred candidate profile

• 8D Problem Solving
• Root Cause Analysis 5 Why, Fishbone, Pareto
• CAPA
• Customer Complaint Management
• APQP / PPAP
• PFMEA / DFMEA
• Basic understanding of engineering drawings and GD&T
• MS Excel, PowerPoint and quality reporting tools