Customer Quality Engineer

About the role

Direct Quality Engineers in operating within area of assigned responsibilities with a high level of efficiency, integrity and enthusiasm, striving to achieve excellence in all endeavors. Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts.

Key responsibilities

• Recruit and interview Quality Engineers and Technicians
• Coach Quality Engineers/Technicians in the interviewing/hiring process
• Monitor team member turnover; identify key factors that can be improved; make improvements
• Identify individual and team strengths and development needs on an ongoing basis
• Create and/or validate training curriculum in area of responsibility
• Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer
• Establish clear measurable goals and objectives by which to determine individual and team results
• Perform team member evaluations professionally and on time
• Develop and maintain QA plans and timeliness of global new product introductions utilizing Advanced Product Quality Planning and Process Optimization specific to the customer
• Provide support for all quoting activities by participation in initial process design, development, and implementation phases

About you

• Bachelor's degree required and seven years related experience; or equivalent combination of education and experience
• Die Cut Knowledge