Customer Quality Engineer

A Customer Quality Engineer (CQE) is responsible for managing customer quality concerns, investigating product and process-related issues, and ensuring effective corrective and preventive actions.

Job Responsibilities

• Handle and investigate customer complaints and quality issues.

• Coordinate with customers, Production, Engineering, and other departments to resolve quality concerns.

• Monitor corrective actions and ensure their effectiveness.

• Support customer audits, quality meetings, and continuous improvement activities.

• Ensure compliance with customer requirements and quality standards.

• Participate in customer audits, quality meetings, and technical discussions when required.

• Support continuous improvement initiatives to reduce defects and improve customer satisfaction.

Job Qualification

• Bachelor’s degree in Engineering or related field.

• Experience in Quality Engineering, Customer Quality, or Manufacturing Quality is preferred.

• Good analytical, communication, and problem-solving skills.

• Proficient in Microsoft Office, especially Excel.

• Able to work independently and coordinate effectively with different teams.