Customer Quality Engineer

Customer Quality Engineer

Location: Bangalore
Department: Quality
Employment Type: Full-Time

About the Role

The Customer Quality Engineer plays a pivotal role in ensuring product and process quality across manufacturing operations, with a strong focus on in-process and inward quality control. The role is responsible for identifying, analyzing, and resolving quality issues while driving continuous improvement through data-driven insights, root cause analysis, and cross-functional collaboration.

The engineer will work closely with Production, Engineering, Customer Support, and other teams to ensure product reliability, compliance with QA standards, and timely resolution of escalated quality issues.

Key Responsibilities

• Conduct in-process and inward quality inspections to ensure product and process compliance.
• Ensure consistent quality assurance across operational activities.
• Analyze production-line issues using QC tools and implement corrective actions.
• Monitor and reduce rework and rejection rates (PPM) through continuous improvement initiatives.
• Document non-conformances and ensure timely execution of CAPA.
• Perform Root Cause Analysis (RCA) for in-house and supplier-rejected components.
• Address customer quality concerns and track resolution of action plans.
• Implement and enforce QA standards and quality procedures on the shop floor.
• Support New Product Development (NPD) activities, including design validation and tooling assessments for DIY projects.
• Prepare and maintain quality documents such as FMEA, Control Plan, and Process Flow Diagram (PFD).
• Maintain accurate and updated shop-floor documentation for injection molding processes.
• Track and verify daily escalated product-related cases and coordinate resolution with internal teams.
• Summarize daily quality performance and communicate updates to relevant stakeholders.
• Facilitate internal meetings to resolve quality issues and align cross-functional teams.
• Conduct field visits as required for issue investigation and customer support.
• Manage special escalations received through Social Media, Slack, WhatsApp, and other communication channels.
• Utilize Power BI dashboards to analyze quality data and support decision-makin