Customer Quality Engineer

Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

In this CQE role, you will be responsible for delivering a world class quality and technology experience to our enterprise SSD customers.  you will be the first point of contact within engineering team to respond to customer quality and technology related inquiries and problems.

You will be responsible to work with our sales partners and reach out to customers and their ODM partners to proactively engage and manage any potential quality or technology concern.  Our goal is to build a strong working level partnership with our customers to monitor and react to our products issues.

It is expected you will be able to engage with our customers to build positive relationships and deliver a support model that fits the customer’s expectations.  The scope of the position will include the following:

The scope of the position will include the following:

(1) Work as 1st contact within DCE to manage customer technical and quality inquires and request

(2) Oversee new product introduction progress at our customer with sales team and respond to any technical issue detected by customers.

(3) Managing the operations of failure analysis request from customer

(4) Partnering with engineering and our sales team to offer solutions in a timely manner, continue to improve our customer’s experience

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed below would be obtained through a combination of your current or previous positions.

Minimum Requirements

• A bachelor’s degree in electrical engineering, Computer Engineering, or a related discipline.
• Knowledge of electrical products or semiconductor components or server system
• Have a customer orientation focused mentality and communication skills can engage both our customers and our internal partners.
• Able to communicate in both Chinese and English

Preferred Qualifications

Candidates meeting one or more of below requirements will be highly preferred:

• Knowledge or work experience in Storage products (SSDs or HDD), DRAM, NAND failure analysis and problem solving
• Knowledge or work experience of Customer Quality/Application Engineer/Field Application Engineer for electronic products or semiconductor product, who is the customer interface that demonstrated a high degree of customer satisfaction as it related to service.
• Knowledge or work experience in NAND/SSD/Server manufacturing working for either the manufacturer (ODM, OEM) or as a supplier/customer of the factory.
• Willing to travel to customer sites across China. Occasional international travel may also be required.
• Strong English listening, speaking, reading, and writing abilities.

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