Customer Quality Engineer

Position Summary

The Customer Quality Engineer (CQE) is responsible for managing customer quality issues and field claims, ensuring timely resolution and maintaining a high level of customer satisfaction. Candidates with experience in semiconductor manufacturing are strongly encouraged to apply

Responsibilities

• Coordinate the review of customer documents and translate customer-specific requirements into internal quality processes and systems.
• Build strong customer relationships to enhance engagement and satisfaction.
• Lead customer issue‑resolution activities following the claims management process, including root cause analysis, containment, corrective actions, and improvements to factory processes and quality controls to prevent recurrence.
• Provide timely engineering insights, including technical failure analysis reports and customer presentations.
• Analyze data and drive validation to mitigate identified risks.
• Collaborate closely with cross-functional teams to uphold product quality and ensure customer satisfaction.
• Serve as a core member in new product and process introductions, ensuring timely qualification for successful and safe launches.
• Support customer visits, audits, change management activities, FMEA reviews, and control plan evaluations.
• Identify trends, improvement opportunities, and actions needed to meet or exceed goals outlined in Customer Quality Scorecards.
• Perform other ad‑hoc duties as assigned by the reporting manager.

Requirements

• Minimum 5 years of relevant experience in semiconductor production, including at least 3 years in customer-facing roles.
• Bachelor’s degree in Mechanical, Mechatronics, Electrical, Manufacturing Engineering, or equivalent.
• Working knowledge of FMEA, Control Plans, SPC, 8D methodology, change management, and statistical tools such as JMP or Minitab.
• Strong understanding of semiconductor reliability standards and analysis methodologies.
• Good knowledge of first article inspection processes and expectations.
• Strong analytical skills with the ability to structure processes, identify patterns and trends, and propose effective solutions.
• Excellent communication and relationship‑building skills across all organizational levels and with customers.
• Demonstrated commitment to high quality standards and customer satisfaction.
• Knowledge of regulatory and compliance requirements, with experience in product, process, and system audits.
• ISO/IATF auditor certification is an added advantage.