CUSTOMER QUALITY ENGINEER

About the role

We are seeking a proactive and detail-oriented Customer Quality Engineer to manage customer quality issues, drive corrective actions, and ensure product quality meets customer requirements and industry standards. The ideal candidate will act as the key liaison between customers and internal teams to resolve quality concerns, improve processes, and enhance customer satisfaction within the manufacturing environment.

Key responsibilities

• Handle customer complaints, non-conformance issues, and quality-related feedback in a timely manner
• Coordinate containment actions to minimize customer impact and production disruption
• Prepare and submit customer complaint reports including 8D reports, corrective actions, and follow-up status
• Monitor effectiveness of corrective and preventive actions (CAPA) to prevent recurrence
• Lead root cause analysis activities using tools such as 5 Why, Fishbone Diagram, Pareto Analysis, and PDCA
• Work closely with Production, Process Engineering, QA/QC, and Maintenance teams to identify and resolve quality issues
• Drive continuous improvement initiatives to reduce customer rejection, internal defects, and quality cost
• Act as the main point of contact for customer quality matters and technical quality discussions
• Coordinate customer visits, audits, and quality meetings
• Ensure compliance with Quality Management System (QMS) requirements such as ISO 9001 and IATF 16949

About you

• Bachelor's Degree in Engineering, Quality Management, or related field
• Minimum 2–5 years working experience in manufacturing/customer quality environment
• Knowledge in ISO 9001, IATF 16949, 8D Report, CAPA, FMEA, PPAP, APQP, and SPC
• Strong problem-solving and analytical skills
• Good communication and customer handling skills
• Able to work independently and under pressure
• Proficient in Microsoft Office applications
• Experience in metal stamping/machining/manufacturing industry is an added advantage