Customer Quality Engineer

Position: Customer Quality Engineer

Work location: Amata City Rayong

Duties & Responsibilities

• Initiate the QRQC in QIM database – participate to the containment and validate the robustness of the containment
• Support APU Managers / Site Manager in the analysis of issues assigned in the QRQC activities
• Update the APU quality tracking charts : Customer Returns Cost of Non Quality
• Perform audits on the line to detect non-respect of the Standard and identify with the APU the actions to be completed to therefore comply with the Standard
• Participate in the eradication of Customer issues and Non Quality issues
• Along the APU QRQC meeting ensure that rules are respected and “Stop at first disagree” and “Stop at first no” are applied
• Perform the revision of the control plan after an issue
• Verify 4M matrix respect with regards product or process changes and ensure customer awareness and approval of changes in accordance with the 4M matrix
• Update the quality documents following a process related change
• Verify the continuous conformance of the process to generate product to specification in accordance with the control plans (machine capability – yearly product audit)
• Has authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected or following a LLC Stability audit demonstrating lower than 100%
• Represent Customer within Valeo on Quality matters (communication/Escalation)
• In case of APU Quality Leader position, he will report to this position and will not supersede APU Quality Leader and Site Quality Manager authority
• In charge of PD , CA and closure management for Internal Suppliers incidents

Qualifications:

• Bachelor's degree in Electrical, Mechanical Engineering or a related field
• At least 3 years of working experience in Automotive manufacturing
• Experienced in handle automotive OEM customer
• Knowledge of quality tools
• Good command of English both writing and speaking