Customer Quality Engineer - (CQE)

Summary

Quality Analyst is responsible for dealing with the three major phases of Quality Management - Quality Planning/Prevention, Corrective Action, and Continual Improvement and work with team to achieve all quality KPIs.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Handle all quality excursions, take effective actions and follow proper escalation
• Support and follow up the product & material quality from NPI to mass production (FAI(First Article Inspection), IP(Inspection Plan), WI(Work Instruction), etc.). This includes following industry specific protocols as required
• Assist to create the quality control plan for respective area (material/process/product)
• Analyze, monitor and report quality KPI for internal (factory) and external (customer). – RFPY (Rolled First Pass Yield)/OBA(Out of Box Audit) - RMA (Returned Material Authorization)/DPQL(Delivered Product Quality Level) - Customer feedback - LRR(Line Reject Rate)/ RI Flag(Receiving Inspection Flag)/WWQA(World Wide Quality Alert)
• Drive continuous improvement to benefit customer, CLS and supplier
• Draft internal quality system procedures, work instructions and workmanship standards
• Assist process/product/system/supplier audit and improvement actions follow up. - Industry standards (e.g., ISO) - Compliance audit - Safety audit etc.
• Follow up the EC (Engineering Change), SPCN (Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
• Enhance the quality skills and product knowledge through the training program.
• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

Knowledge/Skills/Competencies

• Knowledge of quality tools, ISO and IPC standards and processes

• Knowledge of software as used in generating reports capturing data & presenting data in an understandable format

• Knowledge of manufacturing processes Understand quality tools such as FMEA, PMP, SPC, 8D methodology, etc.

• Understand Six Sigma and Lean Kaizen.

• Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality ,on-time delivery and profitability of the unit

• Ability to effectively communicate with a wide variety of internal and external customers

• Experience

  • 4 to 6 years ( 2- 4 years)

  Typical Education

  • Bachelor's Degree