Customer Quality Engineer (CQE)

Job Responsibilities

• Handle customer complaints, feedback and after-sales quality issues.
• Lead root cause analysis and implement corrective and preventive actions.
• Prepare and submit 8D Reports, CAR/CPAR and quality improvement reports.
• Manage customer quality requirements during new product development.
• Coordinate with Production, Engineering and Quality teams to ensure customer requirements are met.
• Monitor customer quality KPIs including PPM, complaint rate and return rate.
• Support customer audits, product audits and quality system audits.
• Coordinate failure analysis (FFA) and validate corrective actions.
• Prepare and maintain PPAP and customer quality documentation.
• Drive continuous quality improvement through cross-functional collaboration.

Job Requirements

• Bachelor's Degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Materials Engineering, Quality Management or related field.
• Minimum 2 years of experience as a Customer Quality Engineer (CQE) or related quality role.
• Experience in plastic injection, spray coating or electroplating manufacturing is an advantage.
• Familiar with customer complaint handling, 8D Report, CAR/CPAR and quality improvement activities.
• Knowledge of ISO 9001 and IATF 16949 Quality Management Systems.
• Familiar with APQP, PPAP and customer audit processes.
• Strong analytical and problem-solving skills.
• Good communication and cross-functional coordination skills.
• Proficient in Microsoft Excel, Word and PowerPoint.