Customer Quality Engineer (CQE)

About the role

Act as the main contact for customer quality enquiries and complaints. Investigate quality issues involving precision-machined parts with QA, Production and Engineering. Coordinate containment, root cause analysis and corrective actions to prevent repeat defects.

Key responsibilities

1. Act as the main contact for customer quality enquiries and complaints.
2. Investigate quality issues involving precision-machined parts with QA, Production and Engineering.
3. Coordinate containment, root cause analysis and corrective actions to prevent repeat defects.
4. Prepare and submit 8D reports, inspection reports and customer-required quality documents.
5. Ensure customer drawings, specifications and quality requirements are understood and followed.
6. Support customer audits and follow up on audit findings.
7. Monitor customer complaints and quality performance to drive improvements.

Requirements

• Diploma or Degree in Mechanical Engineering, Manufacturing Engineering or a related field
• Preferably two to three years of quality experience in precision machining or manufacturing
• Able to read engineering drawings, tolerances and GD&T requirements
• Familiar with CNC machining, measuring instruments and CMM reports
• Knowledge of root cause analysis, corrective actions and 8D reporting
• Good communication, problem-solving and teamwork skills
• Proficient in English and Microsoft Office