Customer Quality Engineer (ID: 709003)

About The Role

This is a quality management role responsible for establishing and maintaining quality systems, conducting audits, managing customer requirements, and driving continuous improvement across product and manufacturing processes.

Key Responsibilities

• Generate Quality Checklist per respective customers and other documents related to quality.
• Establish and review customer PPAP, Quality Plan / Process Flow and Management Plan (PMP) to meet customer requirements and conduct periodical review.
• Coordinate periodical FMEA review.
• Generate shop floor control system routing, BOM and shop floor related control matters.
• Coordinate component and circuit card assembly (CCA) purges.
• Drive root cause analysis, corrective and preventive actions for customer feedback.
• Certify and perform as customer Designated Quality Representative (DQR).
• Lead the team to handle all quality excursions independently, and take effective actions on time.
• Oversee the product and material quality from NPI to mass production.
• Develop the quality control plan for respective area (material / process / product).

Job Requirements

• Degree in Engineering or equivalent.
• Experience in HLA, PCBA, SMT.
• Strong knowledge of quality tools, ISO and IPC standards and processes.
• Knowledge of software and its uses in generating reports, capturing data and presenting data in an understandable format.
• Strong knowledge of product and manufacturing processes.
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and profitability of the unit.
• Knowledge of quality tools such as FMEA, PMP, SPC, 8D methodology.
• Knowledge of Six Sigma and Lean Kaizen.
• Ability to effectively communicate with a wide variety of internal and external customers.