Customer Quality Engineer (Precision Eng / 4 Days Work)

• Established precision engineering company
• International exposure with operations across different countries
• Opportunities to develop technical skills

Responsibilities:

• Act as a primary point of contact for customer quality-related concerns and collaborate with customers to understand their quality expectations and specifications.
• Manage customer complaints, lead customer complaint investigations using 8D, 5 Why, Ishikawa and data-based analysis. Timely respond with 3D & 8D replies using systematic root cause analysis to investigate with cross-functional teams. Verify the effectiveness of established corrective / preventive actions and ensure the closure of 8D reports in a timely manner.
• Manage and lead the overall customer complaints KPI and activities together with Quality Engineers, Process Engineers and respective concerns personnel from operations.
• Analyse dimensional, visual, plating, material, process and reliability data using appropriate statistical methods. Review trends, defect rates, capability and measurement results to support technically sound conclusions.
• Work closely with cross-functional teams to address and resolve customer feedback issues promptly and ensure the corrective action taken effectiveness to prevent occurrence case.
• Participate in QMS, customer audits, IATF 16949 and ISO audits, 3rd party certification bodies audits, layered process audits and internal audits

Requirements:

• Diploma or bachelor’s degree in engineering or quality management or a related field
• Knowledge in Quality Management Systems
• Proven experience in quality engineering, preferably in a customer-facing role. Automotive IATF 16949/ VDA 6.3 or high-volume precision manufacturing experience is strongly preferred.
• Working knowledge of IATF 16949, ISO 9001, Core Tools, APQP, PPAP, PFMEA, Control Plan, SPC and MSA.

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

We regret only shortlisted candidates will be notified.

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Ha Wai Qi

Registration Number: R22107863

EA License No: 22C1107