Customer Quality Engineer (Semiconductor)

• Semiconductor Industry
• Monday - Friday (8.30am - 5.30pm)
• Basic salary up $7000 + AWS + VB + Allowance
• North Area

Job Responsibilities:

• Act as the primary quality interface between customers and internal cross-functional teams.
• Manage customer complaints, quality issues, and product returns from investigation through closure.
• Lead 8D, 5-Why, Fishbone, FMEA, CAPA and other root cause analysis activities.
• Coordinate containment actions and ensure timely implementation of corrective and preventive actions.
• Prepare and present quality reports, including yield, DPPM, customer quality metrics and investigation findings.
• Support customer visits, audits and quality review meetings.
• Work closely with Process, Product, Manufacturing and Supplier Quality teams to resolve quality issues.
• Drive continuous improvement initiatives to improve product quality, customer satisfaction and manufacturing performance.
• Ensure compliance with quality management systems, customer requirements and industry standards

Job Requirements

• Bachelor's Degree in Engineering or a related discipline.

• Minimum 3 years of experience in Customer Quality, Quality Engineering or Manufacturing Quality within the semiconductor, electronics or precision manufacturing industry.

• Hands-on experience with:

  • Customer complaint handling
  • 8D, CAPA, RCA, 5-Why, Fishbone
  • FMEA and quality improvement methodologies
  • Customer audits and quality reporting

• Good understanding of ISO 9001 or other relevant quality management systems.

• Strong communication and stakeholder management skills.

• Able to work effectively with customers and cross-functional engineering teams.

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Doreen Oh | R1326597