Customer Quality Manager

Customer Quality Manager

Job Location:

Autoliv Tijuana | On Site

What you’ll do:

• Act as the primary point of contact between the customer and the organization for all quality-related topics.

• Main responsible to assure VoC is monitored and actions are taken to ensure is at optimal level.

• Drive Customer Scorecard Improvement on the division

• Lead customer meetings, audits, program reviews during escalation concerns/issues.

• Understand customer-specific requirements (CSR) and ensure fulfillment & alignment across the internal teams.

• Support APQP/PPAP activities to ensure customer deliverables are submitted on time and right the first time.

• Be the voice of customer and promote customer first mindset, train, coach 8D quality of root cause, corrective action, preventive action and Yokoten.

• Lead technical assessment and supports BU on the sign-off of customer warranty agreement. Supports negotiations of warranty costs. Coordinates warranty improvement to reduce cost. Monitors warranty related emerging concerns.

What is required:

• Bachelor degree on Engineering

• Advanced English skills

• Previous Experience as Quality Manager and/or Customer Quality Supervisor

• Willingness to travel

Technical skills needed for the role: Customer Scorecards, Core tools, Customer Specific Requirements.

What’s in it for you:

• Attractive compensation package

• Recognition awards, company events, family events, university discount options and many more perks.

• Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.

Function

Calidad

Ubicaciones

Autoliv Tijuana (AST1)

Autoliv Tijuana (AST1)

Lugar de trabajo

Nos esforzamos por salvar más vidas y prevenir lesiones graves, y nos enfocamos continuamente en la calidad, la confianza y la seguridad para nuestros clientes, la estabilidad y el crecimiento para nuestros accionistas y empleados, además de ser sostenibles y ganar confianza dentro de nuestras comunidades.

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Acerca de Autoliv Mexico

Autoliv es el líder mundial en sistemas de seguridad automotriz. A través de nuestras empresas del grupo, desarrollamos, fabricamos y comercializamos sistemas de protección, como airbags, cinturones de seguridad y volantes para todos los principales fabricantes de automóviles del mundo, así como soluciones de seguridad para la movilidad.

En Autoliv, desafiamos y redefinimos los estándares de seguridad en la movilidad para ofrecer soluciones líderes de manera sostenible. En 2024, nuestros productos salvaron 37,000 vidas y redujeron 600,000 lesiones.

Nuestros ~65,000 colegas en 25 países están apasionados por nuestra visión de Salvar Más Vidas y la calidad está en el corazón de todo lo que hacemos. Impulsamos la innovación, la investigación y el desarrollo en nuestros 13 centros técnicos, con sus 20 pistas de prueba.

Fundada en 1953

Compañeros 65,000

Facturación 10.4 B USD