Customer Quality Manager

(A) Compliance of Customer standard

• Introduce and Implement customer standard and requirements within company.
• Monitor and update of worldwide and customer environmental requirements.
• Answering customer related product quality questionnaire.
• Ensure products are fulfilling ROSCH and REACH requirements and response to the customer.
• Initial Mock recall and traceability program.
• Introduce and implement the quality audit related to regulation and customer requirements within company.
• Conduct Mock recall and traceability within related department.
• Coordinate and communicate with customer on change control & validation of new material, product machine, process qualification.

(B) Customer Service

• Work with the related department (Production /PMC/ R&D/ EHS /Quality) on customer technical inquiries, technical agreement & environmental issue.
• Work with R&D, Quality, PIE, Engineering and production department for customer complaint evaluation, and ensure proper measure are taken where necessary.
• Evaluate and coordinate sample submission to customer.
• Represent the company to response to Customer Complaint by means of initiating and providing corrective action and preventive action.
• Ensure and follow up the effectiveness of implementation for action taken (customer complaint).
• As window of contact, coordinate the customer visit and customer audit.
• Collect feedback from customer and prepare the customer satisfaction survey analysis and summary

(C) Packaging & Artwork

• Support customer packaging and artwork development and evaluation test.
• Evaluate and coordinate artwork sample submission to customer and vendor.
• Work out with PMC to ensure change control and validate new packaging material supplier/source that fulfil requirement.

(D) Others

• Update the Work instruction related customer satisfaction and customer complaint and packaging material evaluation.
• Involve into the Quality or process improvement project with R&D, PIE, Quality and Production Team.

Requirement

• Candidate must possess at least a Master or Degree of Science or Engineering or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Self-motivated, independent and good communication.
• Ability to communicate in Mandarin is an advantage.
• Able to join immediately is an advantage.