Customer Quality Manager

(A) Compliance of Customer standard

• Introduce and Implement customer standard and requirements within company.
• Monitor and update of worldwide and customer environmental requirements.
• Answering customer related product quality questionnaire.
• Ensure products are fulfilling ROSCH and REACH requirements and response to the customer.
• Initial Mock recall and traceability program.
• Introduce and implement the quality audit related to regulation and customer requirements within company.
• Conduct Mock recall and traceability within related department.
• Coordinate and communicate with customer on change control & validation of new material, product machine, process qualification.

(B) Customer Servic

• eWork with the related department (Production /PMC/ R&D/ EHS /Quality) on customer technical inquiries, technical agreement & environmental issue
• .Work with R&D, Quality, PIE, Engineering and production department for customer complaint evaluation, and ensure proper measure are taken where necessary
• .Evaluate and coordinate sample submission to customer
• .Represent the company to response to Customer Complaint by means of initiating and providing corrective action and preventive action
• .Ensure and follow up the effectiveness of implementation for action taken (customer complaint)
• .As window of contact, coordinate the customer visit and customer audit
• .Collect feedback from customer and prepare the customer satisfaction survey analysis and summar

y

(C) Packaging & Artwo

• rkSupport customer packaging and artwork development and evaluation tes
• t.Evaluate and coordinate artwork sample submission to customer and vendo
• r.Work out with PMC to ensure change control and validate new packaging material supplier/source that fulfil requiremen

t.

(D) Oth

• ersUpdate the Work instruction related customer satisfaction and customer complaint and packaging material evaluati
• on.Involve into the Quality or process improvement project with R&D, PIE, Quality and Production Te

**am.

Require**

• mentCandidate must possess at least a Master or Degree of Science or Engineering or equival
• ent.At least 5 year(s) of working experience in the related field is required for this posit
• ion.Self-motivated, independent and good communicat
• ion.Ability to communicate in Mandarin is an advant
• age.Able to join immediately is an advant

age.