Customer Quality Manager

LEM – Life Energy Motion

At LEM, we help our customers and society accelerate the transition to a sustainable future.

Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerful solutions, which enable the decarbonization of the world.

A leading company in electrical measurement, LEM engineers the best solutions for energy efficiency and electrical mobility, ensuring our customers’ systems are optimized, reliable and safe.

LEM is listed on the SIX Swiss Exchange since 1986, with the ticker symbol LEHN.

The future needs our ingenuity, we need your Spark.

For our Quality team in Sofia, Bulgaria, we are looking for a Customer Quality Manager .

Activities:

• Act as the first technical contact for the customer (internal and external);
• Organize and lead the customer audits up to the action plan closure;
• Make and send the first answer up to D3 within the specified lead time;
• Manage tasks and priorities of the failure analysis team;
• Interact with and support LEM departments to implement relevant, consistent, effective and efficient corrective and preventive actions;
• Create and update documentation and procedures regarding customer quality management;
• Prepare reporting regarding customer returns and satisfaction activities;
• Improve all tools and knowledge needed for having the right expertise level;
• Participate in continuous improvement programs.

Skills and Professional Background:

• Education level in Electronics and related work experience;
• Understanding of mechanical issues;
• Knowledge of problem solving and reporting tools (i.e. 8D report, Ishikawa,etc.);
• Excellent understanding of the return management process and failure analysis;
• Being able to understand the urgency and cascade it within the organization;
• Customer satisfaction & diplomacy;
• Critical thinking and continuous improvement mindset.

As we value our employees we offer:

• Opportunity to be an essential part of a dynamic, successful, and continuously growing international company;
• Paid holiday days - 25 days;
• International knowledge transfer opportunities in other LEM locations;
• Friendly and open environment;
• Competitive salary & Bonus system;
• Flexible working time;
• Additional health insurance + Dental & Optical care, Hospital & Pregnancy care;
• Multisport card;
• Food vouchers & Transport Allowance;
• Referral program;
• Career growth and development – internal and external trainings;
• Free unlimited access to LinkedIn Learning Platform.

We are looking forward to receiving your application!

All documents will be kept in strict confidentiality.