CUSTOMER QUALITY SENIOR ENGINEER

CUSTOMER QUALITY SENIOR ENGINEER

MISSION

Ensure customer satisfaction by supervising the final product’s quality according to the client quality standards, following the control guidelines defined by the Quality Department.

GENERAL FUNCTIONS

• Communicate the claims of the clients in the plant quality meetings.

• Pay attention to the needs related to the customer of the rest of Quality Department functions, in order to work in a coordinated way.

• Establish a periodical and effective communication channel with the customer, in a way that he feels comfortable and facilitates the solution of any problem, as well as to understand his needs in order to transfer them to the plant.

• Coordinate the solution of the problems detected by the customer through team group problem solving methodologies and its specific format depending on the customer (8Ds, 5 Whys, NMCAR…).

• Administer the selection of defective material in the customers’ sites and communicate the internal selection guidelines to the Plant Quality Engineer.

• Verify the effectiveness of the actions taken by the problems solving groups.

• Make sure that the actions of self control / prevention are thoroughly applied and, if it’s possible, they are applied to similar products / processes.

• Know the work methods of each customer and write the documentation for its products, from the initial samples to the line products.

• Take part in the team in charge of FMEA definition and revision, Control Plan and other needed documentation.

• Coordinate the plant customers’ visits and audits, preparation of customers’ visits and presentations.

• Maintain the Quality System in its areas of responsibility.

• Take part in the preparation of the third part audits, following the guidelines settled by the audit system coordinator: Plant Quality Engineer.

• Analyze the needs of production, measurement and control in order to satisfy the customers’ requirements.

• Look after the effective use of the quality program modules.

• Suggest and execute the improvement of activities to make an annual improvement plan, based on the historical problems of the customer, potential problems and future needs detected.

• Take part in the launching projects teams.

• Observe Ficosa’s Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.

• Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.

(*) The duties described are only the most typical of this position and are in no way a comprehensive list.

POSITION REQUIREMENTS

Academic background:

Bachelor’s degree in engineering or similar

Languages:

Advanced English (written and spoken)

Experience:

Minimum of 5 years in a similar positon

OTHER SPECIFICATIONS

Additional training:

Knowledge in Quality and Environmental Systems would be of additional value.

Knowledge in current legislation as IATF, automotive standards, basic VDA core tools, Customer Specific Standards and risk basic thinking.

MISSION

Ensure customer satisfaction by supervising the final product’s quality according to the client quality standards, following the control guidelines defined by the Quality Department.

GENERAL FUNCTIONS

• Communicate the claims of the clients in the plant quality meetings.

• Pay attention to the needs related to the customer of the rest of Quality Department functions, in order to work in a coordinated way.

• Establish a periodical and effective communication channel with the customer, in a way that he feels comfortable and facilitates the solution of any problem, as well as to understand his needs in order to transfer them to the plant.

• Coordinate the solution of the problems detected by the customer through team group problem solving methodologies and its specific format depending on the customer (8Ds, 5 Whys, NMCAR…).

• Administer the selection of defective material in the customers’ sites and communicate the internal selection guidelines to the Plant Quality Engineer.

• Verify the effectiveness of the actions taken by the problems solving groups.

• Make sure that the actions of self control / prevention are thoroughly applied and, if it’s possible, they are applied to similar products / processes.

• Know the work methods of each customer and write the documentation for its products, from the initial samples to the line products.

• Take part in the team in charge of FMEA definition and revision, Control Plan and other needed documentation.

• Coordinate the plant customers’ visits and audits, preparation of customers’ visits and presentations.

• Maintain the Quality System in its areas of responsibility.

• Take part in the preparation of the third part audits, following the guidelines settled by the audit system coordinator: Plant Quality Engineer.

• Analyze the needs of production, measurement and control in order to satisfy the customers’ requirements.

• Look after the effective use of the quality program modules.

• Suggest and execute the improvement of activities to make an annual improvement plan, based on the historical problems of the customer, potential problems and future needs detected.

• Take part in the launching projects teams.

• Observe Ficosa’s Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.

• Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.