Customer Quality Specialist (m/f/d)

Your Responsibilities

• Monitoring the quality of error reports from the service department, including their systematic evaluation and analysis
• Oversight of the handling of service-related complaints using the 8D methodology
• Training service staff on quality-related topics and specific customer requirements
• Providing operational support to service personnel in managing customer complaints
• Active involvement in the continuous development of products and the optimization of business processes
• Assisting in the creation and maintenance of service instructions

Your Qualifications & Skills

• Graduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field
• Several years of professional experience in a similar role, preferably in the automotive industry
• Knowledge of quality assurance methods and tools (e.g., 8D, process approval, statistical process control)
• Familiarity with continuous improvement methodologies (e.g., 5S, the 7 types of waste, PDCA)
• Basic understanding of risk management (e.g., FMEA) and project management is an advantage
• Proficient in MS Office applications
• Fluent in English and Italian, both written and spoken; knowledge of German is a plus

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation starting from €52,000 gross per year, including a 20% variable bonus based on goal achievement
• Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks. WHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!