Customer Quality Support Engineer

Responsibilities:-

• Responsible at the plant for Quality information management to the customer.
• Single point of contact at an Autoliv manufacturing facility for the customer per family of products (S/B, A/B, SW, Electronics, etc.).
• Requests  the return of the defective products and manage the parts at reception.
• Responsible for acting on Customer rating and Scorecards improvements at the respective Autoliv facility.
• Responsible for supplying data on time (NCE status, rejected quantities) for QSR reporting, etc.
• Coordinates on-site sorting activities and interim containment action activity at the customer facility in relation with the internal activities.
• Coordinates the problem solving for all customer quality concerns. Interfaces with the customer and the problem solving team.
• Responsible for on-time responses per customer requirements.
• Coordinates the warranty activities at the plant and the related compensation claims in response to the customer requests. Escalates the product and process concerns.
• Review and monitor customer rating/scorecards, customer portals, corrective and preventive actions.
• Involves negotiations of NCEs and rejects, coordination of customer visits and audits, etc.
• Address customer specific requirements as Customer Representative.
• Communicate with all relevant staff to get support as needed.
• Stop production to correct quality problems.
• Actively involved in change process (ECR, AS7) during serial production phase.
• Responsible for execution of AS403 process release during change management in serial production.
• Responsible for customer PPAP/PSW for change management in serial production phase.
• Support an internal audits, customer audit and third party audits.
• Coordinating with Finance for Customer charge back cost.
• Make Quality Status Report by monthly as well as data analysis.
• Submit/communicate monthly/others documents to customer as customer’s requirements.
• Maintain good employee relations, which include appropriate responses to employee’s needs and training.
• Maintain good housekeeping-5S.
• Overview control and support new model /new project/ change control run by APDS (TG3 onwards).
• General assignment required by Production & Customer Quality Manager.
• Ensure all jidoka that related with quality task are fast responsible.
• Actively involved plant digitalization projects.

Candidate Qualifications: -

• Bachelor's degree in Industrial Engineering, Mechanical Engineering or other suitable qualifications.
• 3-5 years in Automotive industry in Quality Control Task with comprehensive Quality knowledge, such as 8D report, PPAP, PFMEA, Control Plan, MSA, GR&R, SPC, Measurement, Poka-yoke, Drawing.
• Have experience to communicate with OEM customer for Quality Issue.
• Have experience for OEM customer audit, IATF audit.
• Frequent use of English (500 TOEIC score)