Customer Quote Advisor

About the role

As a you are responsible to provide product cost and pricing support for new and current products. First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Sound decisions are required to achieve the sites / major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. Will lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or will provide advice and guidance in area of specialty as required. Seeks out new avenues for building internal and external relationships as appropriate; maintains contacts with existing relationships. Implements process improvements. Can negotiate and persuade. Conducts negotiations and manages a desired outcome. Chairs meetings with adequate presentation material. Mentors, motivates and influences others to work toward and achieve team objectives. . May be responsible for planning and prioritizing work for other people. Makes a decision based on analysis. Anticipates and initiates changes and make recommendations. Is Able to handle difficult situations in a tactful and diplomatic manner. Can effectively resolve conflict.

Key responsibilities

• Provides costing and pricing support for products that are new to a site or geography including transfers, for candidate and/or existing customers.
• Key elements of the role include quote generation, which includes evaluation of inputs from related functions, generation of P&Ls and obtaining full sign-offs; mergers, acquisition and integration financial support; and project / process improvement (procedures, systems, tools, strategy, etc) support.
• The Customer Quote Specialist is also expected to consult with/support the Site Finance Analysts, to provide training to junior analysts, to support Global Pricing on costing and pricing activities and initiatives, and to lead and/or facilitate bid and/or business process re-engineering.

Requirement

• Bachelor's degree, or consideration of an equivalent combination of education and experience.

• Basic understanding of internal and external customer needs is required to make effective/informed decisions.

• Strong communication, negotiation and presentation skills.

• Ability to consolidate, manipulate and analyze large quantities of data.

• Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.

• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.

• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

• Ability to bridge between actual, plan and forecast, analyzing mix impacts and summarizing in management reports.

• Provide recommendations based on interpretation of results.

• Ability to design/create queries and understands what creates the output.

• Creates basic spreadsheet macros.

• Ability to design custom queries in job-related software.

• Understanding of the relationships between the various tools.

• Understand how to use political structure in the organization and how to get things done using that structure.