Customer Relation Assistant

The Customer Relations Assistant supports the Customer Relations Department by handling customer inquiries, assisting with complaint resolution, and maintaining records to ensure an excellent dealership experience. This role is vital in enhancing customer satisfaction and retention by coordinating with sales, service, and finance departments to address customer needs efficiently.

Level of Authority

• Interacts with customers in behalf of the company.
• Provides information about products and services.
• Responds to customer complaints and needs.
• SPH communication and coordination

Qualifications – Essential

Bachelors’ Degree in Business Administration or equivalent

Qualifications – Desirable

• CRM certifications

Work Experience

• 0-1 year/s experience in customer service, client relations, or a related role.

Skills – Essential

• Good Customer Relations (Client Orientation & Customer Focus)
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Proficient in using CRM software, MS Office (Excel, Word, Outlook) and basic data entry.
• Good organizational and time-management abilities.
• Active listening skills
• Ability to handle complaints professionally and calmly.

Skills – Desirable

• Able to build rapport with customers and colleagues.
• Proficiency in MS Excel, reporting tools, and survey management software.
• Basic knowledge of the company’s industry or products.
• Social media handling experience.

Key Accountabilities

• Good Customer Service
• Handling customer and other confidential data
• Conduct follow-up calls (post-purchase, after-service) to gather customer feedback and ensure satisfaction.
• Respond promptly to customer inquiries via phone, email or in-person.

Pay: From Php19,630.00 per month

Work Location: In person