Customer Relation (B2B)

We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries. We are looking for a proactive and customer-focused Customer Relation (B2B) to manage corporate client relationships, deliver excellent customer support, and drive customer satisfaction, retention, and long-term relationships.

Key Responsibilities

• Serve as the primary point of contact for assigned B2B clients, handling customer inquiries and service requests through inbound calls, outbound calls, and email correspondence.
• Provide first-level technical support and proactively follow up on customer cases, system-related issues, non-streaming units, and outstanding service requests.
• Monitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming.
• Contact customers to investigate non-streaming units, troubleshoot issues, and coordinate repair appointments for vehicles in active operation.
• Build and maintain strong relationships with existing customers by understanding their needs, addressing concerns, and ensuring a positive customer experience.
• Coordinate and escalate customer issues to relevant internal teams and ensure timely follow-up and resolution within agreed service levels.
• Provide end-to-end customer support, while identifying opportunities for customer retention, renewal, upselling, and cross-selling.
• Maintain accurate records of customer interactions, follow-ups, service issues, and resolutions to ensure effective customer relationship management.

Requirements

• 3–5 years of relevant experience in Customer Relations, Customer Service, Customer Retention, Key Account Management, or other B2B customer-facing roles.
• Experience in BPO, automotive, telematics, fleet management, or SaaS is preferred.
• Proficient in Microsoft Office, particularly Microsoft Excel, with strong analytical and reporting skills.
• Customer-centric and solution-oriented, with strong problem-solving and relationship management abilities.
• Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with corporate customers.
• Able to communicate effectively in English, both spoken and written.
• Proactive, organized, self-motivated, and able to work collaboratively in a fast-paced environment.
• Positive, adaptable, and results-oriented, with a strong sense of ownership and a can-do attitude.