Customer Relation (พนักงานฝ่ายบริการลูกค้า)

🌟 Customer Relation (พนักงานฝ่ายบริการลูกค้า) | Meticuly (Medical Device)

📍 Location: Meticuly Co., Ltd. (Block28, Chula Samyan, near Samyan Mitrtown)
🚆 Easy Access: BTS National Stadium, Siam / MRT Samyan
💼 Work Mode: Flexible working hours + Work From Home (team-dependent)
💰 Salary: Negotiable

🔹 About the Role
Act as the primary coordinator between customers, healthcare professionals, hospitals, and internal teams throughout the customer journey. Coordinate orders from CT and case information receiving through product delivery and PO collection, ensuring timely communication, accurate information and high customer satisfaction while supporting efficient sales operations.

🔹 Key Responsibilities

• Customer & Stakeholder Relationship Management

  • Communicate and coordinate with doctors, hospital staff, patients, and internal teams to ensure accurate case information, on time delivery and excellent customer experience.
  • Address immediate issues, follow up on surgery dates, and answer doctors’ questions via Line or phone. 
    to ensure timely completion of medical device production. This includes following up on surgery dates, answering doctors’ questions, and addressing immediate issues to ensure smooth operations, via the company’s Line channel or direct phone calls.

• Sales Operations & Execution

  • Facilitate obtaining CT scan information from medical staff or patients.
  • Handle and coordinate internal hospital documentation, product contracts, and procurement documents.
  • Coordinate with operating rooms, hospitals, logistics, and internal teams to ensure products are delivered accurately and on schedule.
  • Monitor order progress and proactively resolve issues that may impact delivery timelines such as follow up case information, doctor review or delivery conditions.
  • Support sales documents and process : follow up PO, product registration and related documents.

• Data Analysis & Reporting

  • Track and communicate with hospitals to obtain PO on time.
  • Track and summarize the team budget to generate sales budget report.

• Cross-functional Coordination and support

  • Facilitate communication among internal and external stakeholders to ensure seamless customer service.
  • Act as a backup for Sales Support in various document tasks. Support continuous improvement of customer service processes.
  • Support in booking and registration of customers and team members for the business trip or conferences.

🎯 Qualifications & Requirements:

• Education & Experience:

  • BSc/Ba in any field.
  • Experience in customer service-related roles or related fields.
  • Fresh Graduates Welcome

• Core Knowledge & Hard Skills:

  • Basic understanding of CT scan protocols and medical device product knowledge.
  • Proficient knowledge of MS Office.
  • Customer Case Management and sales documentation.

• Soft Skills:

  • High accuracy and attention to detail.
  • Excellent service mind, positive thinking, and team spirit.
  • Great communication and coordination skills.
  • Able to work under pressure, meet deadlines, and act with integrity.
  • Able to standby for customer inquiries via chat on holidays occasionally.

💎 Benefits & Perks

• Flexible working hours + Work From Home (team-dependent)
• Group insurance ( IPD/OPD/ER )
• Parking allowance
• Annual training and seminars
• Company uniform
• Annual staff parties & sports events
• Company outing & New Year party
• Annual health check-up
• Free coffee/snack bar/soft drinks
• Annual leave & Business leave
• Free in-office massage (weekly)

🎯 Why Join Us?

• Be part of a pioneering Deeptech MedTech startup and deliver life-transforming innovations that empower healthcare professionals and elevate patient outcomes
• Work with cutting-edge technology and innovations
• Enjoy a flexible work environment and opportunities for growth