M
MP Advanced Automotive Sdn Bhd
customer relation executive
Skills
CRMCompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 20,400 – MYR 24,000 / year
Location:
Miri, Sarawak, Malaysia
Work mode:
Onsite
Published on:
27 August 2026
What they need
- Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern, analyse root cause and take improvement activities
- Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply through CRM System and email
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- To ensure compliance to customer data utilization by dealer management and Chery Malaysia
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
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