Customer Relation Executive

Brand: COROS

We are looking for a passionate Customer Relation Executive to be the frontliner in delivering exceptional experiences to our customers. You will play a key role in ensuring every customer interaction reflects our brand values of care, responsiveness, and reliability.

• Key Responsibilities:-

Customer Experience & Communication

• Respond to customer inquiries promptly via email, WhatsApp, and social media platforms in a friendly, professional, and solution-oriented manner
• Provide accurate product information, order updates, and after-sales support to ensure a seamless customer journey
• Handle customer feedback, complaints, and escalation cases with care and professionalism

After-Sales & Support Operations

• Manage post-purchase services including warranty claims, product registration, exchanges, and returns
• Provide basic technical troubleshooting support and coordinate with relevant internal teams when needed
• Liaise with logistics partners to resolve shipping delays, damages, and delivery issues efficiently

System & Process Management

• Maintain accurate and up-to-date customer records in the CRM system
• Support continuous improvement of Customer Service SOPs and workflows
• Track recurring issues and propose improvements to enhance customer satisfaction

Community & Brand Support

• Support community engagement activities, including product trial sessions and brand events
• Assist with occasional weekend duties for events or activations when required
• Contribute to building a strong and active sports community

Requirements:

• Minimum 1 year of customer service experience (retail, e-commerce, or sports industry is an advantage)
• Strong communication skills and writing in English and Bahasa Malaysia and Mandarin to effectively communicate with Mandarin-speaking clients.
• Customer-first mindset with strong problem-solving skills and attention to detail
• Comfortable using CRM systems, Microsoft Office, WhatsApp Business, Instagram, and Facebook
• Passion for sports, especially running or outdoor activities, is highly preferred
• Positive attitude, proactive, and able to work in a fast-paced environment