Customer Relation Executive

Customer Relation Executive – Mumbai

(ANY MANUFACTURING COMPANY EXPERIENCE REQUIRED)

**Location:** Mumbai, Maharashtra

**Experience:** 2–3 Years

**Salary:** 30,000 - 40,000 per month

Job Summary

We are looking for a **Customer Relation Executive** to manage customer interactions, build strong client relationships, and ensure a high level of customer satisfaction. Candidates with experience in **any manufacturing industry** are welcome.

Key Responsibilities

* Manage day-to-day communication with customers through calls, emails, and messages.

* Build and maintain strong relationships with existing customers.

* Understand customer requirements and coordinate with internal teams for timely resolution.

* Handle customer queries, complaints, and follow-ups professionally.

* Maintain customer records, order details, and communication history.

* Coordinate with Sales, Production, Dispatch, and other departments as required.

* Follow up on orders, deliveries, payments, and customer requirements.

* Collect customer feedback and communicate it to the concerned teams.

* Support customer retention and improve overall customer experience.

* Prepare regular reports related to customer interactions and follow-ups.

Requirements

* **2–3 years of relevant experience is mandatory.**

* Experience in **any manufacturing industry** is acceptable.

* Good communication and interpersonal skills.

* Strong customer handling and follow-up skills.

* Basic knowledge of MS Office/Excel.

* Ability to coordinate with multiple internal departments.

* Customer-focused, proactive, and organized approach.

What We Offer

* Opportunity to work with a growing manufacturing organization.

* Professional growth and learning opportunities.

**Job Location:** Mumbai, Maharashtra

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have experience of Customer relationship in any manufacturing company?

Experience:

• Customer relationship management: 2 years (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person