Customer Relation Executive

About the role:

We have two positions available: one is fully on-site, while the other offers a hybrid working arrangement with night shifts.

Key responsibilities:

• Attend to customer enquiries through WhatsApp, phone calls, social media and the Jacar app
• Assist customers with account registration, service bookings, membership benefits, vouchers and payment-related enquiries
• Recommend suitable car-care services and packages based on customers' needs
• Follow up with customers regarding appointments, vehicle service progress and after-sales matters
• Handle customer feedback and complaints professionally and resolve issues promptly
• Maintain accurate records of customer enquiries, complaints, follow-ups and resolutions
• Coordinate with outlet teams to ensure customers receive timely updates and a smooth service experience
• Liaise with dealers regarding appointments, service arrangements, vehicle handovers, job progress and required documentation
• Act as the main coordination point between Jacar and its dealer partners to ensure clear communication and smooth collaboration
• Build and maintain positive working relationships with customers and dealer partners

About you:

• Minimum SPM, Diploma or Degree in Business Administration, Customer Service, Marketing or any related field
• At least 1–2 years of experience in customer service, customer relations or a similar role
• Experience in the automotive industry is an added advantage
• Good communication and interpersonal skills, with the ability to handle customer enquiries, complaints and dealer coordination professionally
• Proficient in Microsoft Office and comfortable using WhatsApp, social media platforms and customer management systems
• Customer oriented, proactive, well organized and able to multitask, work independently and support company events or promotional activities when required
• Ability to speak Mandarin is an added advantage.