Customer Relation Executive

Responsibilities:

• Attend to customer enquiries through WhatsApp, phone calls, social media and the Jacar app.
• Assist customers with account registration, service bookings, membership benefits, vouchers and payment-related enquiries.
• Recommend suitable car-care services and packages based on customers' needs.
• Follow up with customers regarding appointments, vehicle service progress and after-sales matters.
• Handle customer feedback and complaints professionally and resolve issues promptly.
• Maintain accurate records of customer enquiries, complaints, follow-ups and resolutions.
• Coordinate with outlet teams to ensure customers receive timely updates and a smooth service experience.
• Liaise with dealers regarding appointments, service arrangements, vehicle handovers, Job progress and required documentation.
• Act as the main coordination point between Jacar and its dealer partners to ensure clear communication and smooth collaboration.
• Follow up on outstanding matters with dealers and internal teams to ensure agreed timelines and service requirements are met.
• Build and maintain positive working relationships with customers and dealer partners.
• Support promotional campaigns, membership activities and customer engagement initiatives.
• Provide support for company events, roadshows, promotional campaigns and other ad hoc activities when required
• Prepare basic customer service and dealer coordination reports for management.
• Perform any other duties assigned by management.

Requirements:

• Minimum SPM, Diploma or Degree in Business Administration, Customer Service, Marketing or any related field.
• At least 1–2 years of experience in customer service, customer relations or a similar role. Experience in the automotive industry is an added advantage.
• Good communication and interpersonal skills, with the ability to handle customer enquiries, complaints and dealer coordination professionally.
• Proficient in Microsoft Office and comfortable using WhatsApp, social media platforms and customer management systems.
• Customer oriented, proactive, well organized and able to multitask, work independently and support company events or promotional activities when required.
• Ability to speak Mandarin is an added advantage.

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?

Education:

• STM/STPM (Preferred)

Experience:

• Customer relation executive: 1 year (Preferred)
• automotive: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Location:

• Bandar Utama (Preferred)

Work Location: In person